Betting Rules

These Betting Rules explain how bets are placed, accepted, settled and managed at Fresh Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules. By opening an account or placing a bet, you confirm that you understand and agree to the rules that apply to your activity.

Fresh Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. The site uses Cloudflare security and publishes its KYC, anti-money laundering, RNG fairness and responsible gambling policies on-site.

General betting conditions

Fresh Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the relevant product or game. These rules apply to all bets unless a particular promotion, market, event or game has additional conditions. Where there is a difference between these general rules and a specific game rule, the specific rule will normally apply to that game or market.

You must be legally permitted to use the service in your location. You must also provide accurate, current and complete information when creating and maintaining an account. An account may only be used by the registered account holder. You must keep your login details secure and must not allow another person to place bets using your account.

You are responsible for checking that you have selected the correct event, market, selection, stake and odds before confirming a bet. A bet is generally considered placed when it has been accepted by the website and recorded in the betting system. A message, receipt, balance update or bet history entry may be used to show that a bet was accepted, although display delays can occur.

Only one personal account may be used where the account rules require this.
You must not use the service if you are under the legal gambling age or otherwise prohibited from participating.
You must not use the service for unlawful purposes, fraud, money laundering or dishonest activity.
You must not attempt to interfere with the website, betting systems, payment processes or security controls.
You should review your bet confirmation and account history regularly and report any apparent error promptly.

Placing and accepting bets

The odds, prices, lines and other information displayed on the website are provided for betting purposes and may change before a bet is accepted. The price available at the time of acceptance is the price that normally applies to the bet. Where a bet is submitted at a price that is clearly incorrect because of an obvious error, technical issue or system fault, the bet may be reviewed and corrected or voided in accordance with the applicable terms.

A bet may be rejected, delayed, suspended or limited for operational, legal, security or risk-management reasons. The website may also suspend a market or stop accepting bets at any time. A bet is not accepted merely because a bet slip has been prepared or a request has been submitted. If the service shows that a bet was not accepted, no wager should be assumed unless the account history confirms otherwise.

You should not place duplicate bets while waiting for a confirmation message. Internet connections, device settings, browser problems, payment interruptions and other technical matters may cause a delay between submitting a request and receiving a result. Check your balance and betting history before trying again. If the status is unclear, avoid placing another bet on the same selection until the original request has been checked.

Stake and balance requirements

Bets can only be placed using available funds or an approved payment method. The amount shown on the bet slip should be checked before confirmation. A bet may not be accepted if the required stake is unavailable, a payment is reversed, an account is restricted or a betting limit applies. Any minimum or maximum stake, market limit or account limit will be shown where relevant or described in the applicable product terms.

Live and in-play betting

Live betting is subject to additional timing and information risks. Markets may be suspended while an important event is taking place or while the system updates information. A bet submitted during a suspension may be rejected or may not be accepted until the market is reopened. If the information used to price a market is delayed or unavailable, the market may be reviewed under the relevant rules.

Results, settlements and corrections

Bets are settled using the official result or outcome applicable to the relevant event or game. The rules for each market explain which result is used, including any requirements about completion, postponement, abandonment, extra time, disqualifications or changes to an official result. You should review the market rules before placing a bet, particularly where the event may be affected by weather, scheduling changes or participant withdrawals.

If an event is postponed, abandoned, cancelled or materially changed, bets may be held, transferred, settled or voided in accordance with the applicable market rules. A bet may also be voided where the market cannot be settled fairly, where the event does not meet the stated conditions or where a technical or administrative error affects the bet.

Results may initially be displayed as provisional. A settlement can be corrected if an official result changes, a calculation error is identified, a bet was settled incorrectly or there was a technical problem. If a payment or credit was made in error, the amount may be adjusted or recovered in accordance with the Terms and Conditions. You should not withdraw or spend funds that you know, or reasonably suspect, were credited incorrectly.

Check the result and settlement shown in your account history.
Read the rules for the specific market or game before relying on a result.
Notify Fresh Casino through the available support channel if you believe a settlement is incorrect.
Keep relevant bet references, dates and screenshots where possible when raising a query.
Allow reasonable time for an investigation of disputed or unclear bets.

Cancellations, disputes and account reviews

Once a bet has been accepted, it generally cannot be changed or cancelled by the player unless the relevant product rules expressly allow it. Closing an account, disconnecting from the website or deleting a bet slip does not cancel an accepted bet. Where a cancellation feature is available, any conditions and applicable timing requirements will be shown before use.

Fresh Casino may review activity to protect players, maintain the integrity of the service, comply with legal obligations and identify suspected fraud, collusion, bonus abuse, account misuse or other prohibited conduct. During a review, access to some or all account functions may be restricted. Information may be requested to verify identity, age, source of funds, payment ownership or other account details.

If you believe a bet, result or account transaction is wrong, contact Fresh Casino using the support options made available on the website. Include enough information for the matter to be located, such as the account username, bet reference, event or game, date, stake and the reason for your query. Do not send passwords or full payment credentials in a support request.

Complaints are handled under the website’s complaints process. A review may require checking transaction records, system logs, market information and the applicable rules. If you remain dissatisfied after the internal process, information about any available external complaint or dispute pathway will be provided where required.

Responsible betting and player responsibilities

Betting should be treated as entertainment, not as a way to make money or recover financial losses. Only bet with money you can afford to lose and set a personal budget before you begin. Never chase losses, borrow money to gamble, or gamble to deal with stress or other difficulties. Take regular breaks and stop if betting no longer feels enjoyable or controlled.

Fresh Casino may provide tools and support features such as deposit controls, time reminders, activity information, account breaks, self-exclusion or other restrictions. Availability and operation may depend on the service and applicable requirements. Use these tools whenever you need greater control, and contact the available support team if you need help understanding an option.

If you think gambling is affecting your finances, relationships, work, health or wellbeing, seek help from an appropriate Australian support service or qualified professional. You can also ask Fresh Casino about available responsible gambling options. Do not continue betting simply because you have already spent money or time.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. It is your responsibility to read the rules and check for updates before placing bets.