Responsible Gaming

Fresh Casino is committed to promoting a safer and more informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set personal limits and seek support if gambling is no longer enjoyable or is affecting your life.

Fresh Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. The site uses Cloudflare security and publishes its KYC, anti-money laundering, RNG fairness and responsible gambling policies on-site.

Gamble for entertainment

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy for winning, and past results do not predict future results. A win does not mean that another win is more likely, while a loss does not create an entitlement to recover money on the next bet. Treat every wager as an entertainment expense and only play with money you can comfortably afford to lose.

Before you begin, decide how much time and money you are prepared to spend. Consider these amounts carefully in light of your income, household expenses, savings and other financial commitments. Once a limit has been reached, stop playing. Do not increase your budget because of a loss, and avoid using borrowed money, credit intended for essential expenses or funds set aside for rent, bills, food or other necessities.

Practical habits for safer play

Set a spending limit before each session and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep a clear record of deposits, wagers and losses so you understand your activity.
Never chase losses by increasing stakes or gambling for longer than planned.
Do not gamble when you are upset, tired, under the influence of alcohol or other drugs, or trying to escape personal problems.
Balance gambling with work, study, family, friends, exercise and other interests.
Do not view gambling as an income source, investment or solution to debt.
Avoid discussing or sharing your account with another person.

It can also help to talk openly with someone you trust about your gambling budget. An independent perspective may make it easier to recognise changes in your behaviour and maintain the limits you have chosen.

Safer gambling tools

Depending on the options available on your account, Fresh Casino may provide tools designed to help you manage your play. These can include deposit or spending limits, session reminders, reality checks, activity statements, cooling-off periods and account self-exclusion. Availability, settings and any conditions may vary, so review the information displayed in your account and the applicable terms before using a tool.

Using limits and breaks

A deposit or spending limit can help you control the amount added to your account over a chosen period. Select an amount that fits your personal budget rather than an amount based on what you hope to win. A cooling-off period can provide a temporary break from gambling, while self-exclusion is a stronger step that restricts access for the period selected or otherwise available under the relevant process.

If you decide that you need a break, act early. Do not wait until losses have become serious or someone else has raised concerns. Once a self-exclusion or other restriction has been requested, do not attempt to avoid it by opening another account or using another person's account. We may take steps permitted by applicable requirements to identify and restrict accounts connected with a self-excluded person.

Account and financial controls

Use only payment methods that belong to you and keep your payment details secure.
Do not allow another person to access or use your account.
Review your account activity regularly and raise unfamiliar transactions promptly.
Consider removing saved payment details if they make it easier to deposit impulsively.
Use device, banking or software controls that support the limits you have chosen.
Keep your login details private and do not share them, even with friends or family.

Recognising when gambling may be causing harm

Problem gambling can affect people in different ways. It may begin with occasional play and gradually become more frequent, expensive or difficult to control. Paying attention to changes in your behaviour can help you take action sooner. You do not need to wait for a crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back losses or feeling pressure to keep playing after losing.
Hiding gambling activity, deposits, losses or account information from others.
Borrowing money, selling possessions or missing bills to continue gambling.
Feeling restless, irritable or anxious when you try to stop or reduce gambling.
Neglecting work, study, relationships, health or other responsibilities.
Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
Returning to gambling soon after deciding to stop.
Feeling guilt, shame or distress about your gambling.
Experiencing conflict with family, friends or colleagues because of gambling.

If any of these signs sound familiar, stop gambling and consider using a break or self-exclusion option. Tell a trusted person what is happening and seek confidential advice from an appropriately qualified gambling support service. Support may include practical budgeting guidance, counselling and help for family members affected by someone else's gambling.

If gambling is contributing to urgent financial, emotional or personal risk, prioritise your immediate safety and contact an appropriate emergency or health service in Australia. If you are concerned about someone else, encourage them to seek support without judging or covering up the consequences of their gambling.

Our approach and your responsibilities

Fresh Casino aims to provide clear information about gambling risks and the safer gambling features available through the service. We may use account information and activity patterns, where permitted, to identify indicators of potential harm and to take appropriate steps. These steps may include contacting you about your play, suggesting a limit or break, applying account restrictions, requesting information or declining to reopen an account.

Safer gambling is a shared responsibility. We cannot guarantee that a tool or restriction will prevent every form of gambling harm, particularly where a person attempts to bypass a limit or uses other gambling services. You are responsible for providing accurate information, protecting your account, following restrictions and making decisions that reflect your circumstances.

Gambling is not available to children. Do not permit anyone under the legal gambling age to access your account or use the service. Keep your account credentials and devices secure, and consider parental controls or other access controls on shared devices. If you believe a minor has accessed an account, notify the relevant support team through the available account or website channel.

Where to get help

Independent help is available in Australia through recognised gambling support organisations, state and territory services, financial counselling services and qualified health professionals. These services can provide confidential information and help you decide on practical next steps. You can also speak with a trusted family member, friend or support person. For information about account restrictions or safer gambling features at Fresh Casino, use the support channel available through this website or your account.

If you would like to discuss your gambling, do so as early as possible. Asking for help is a responsible decision and does not require you to have a particular diagnosis or level of financial loss. Review this page regularly, update your limits when your circumstances change and take a break whenever gambling stops feeling enjoyable or controlled.