Fresh Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Fresh Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing the website or using its services, you confirm that you understand and agree to these terms, together with any policies or notices referred to on the website.

Fresh Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. The site uses Cloudflare security and publishes its KYC, anti-money laundering, RNG fairness and responsible gambling policies on-site.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Fresh Casino in relation to your use of the website, your account and the services made available through the website. If you do not agree with any part of these terms, you must not use the website or its services. You should review the terms each time you use Fresh Casino, as they may be updated from time to time.

Fresh Casino is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking that your use of the website is lawful. Access may be restricted in some places, and Fresh Casino may limit or refuse access where required by law, regulation, technical controls or internal compliance procedures.

You must be at least the legal gambling age that applies to you and must meet all other eligibility requirements before opening or using an account. Fresh Casino may ask for information or documents to verify your age, identity, location, payment method or other account details. You must provide information that is complete, accurate and kept up to date.

You must use the website for your own personal and lawful purposes.
You must not open or operate an account on behalf of another person.
You must not permit another person to use your account or payment method.
You must protect your login details and tell Fresh Casino promptly if you suspect unauthorised access.
You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
You must comply with all applicable laws, these terms and any instructions displayed on the website.

Fresh Casino may refuse an application, suspend access, close an account or cancel transactions where it reasonably considers that information is inaccurate, an account is being misused, a law or requirement may have been breached, or a security, fraud, responsible gambling or compliance concern exists.

2. Accounts, funds and transactions

An account may be required to access some or all Fresh Casino services. You may generally hold only one personal account unless Fresh Casino has expressly approved another arrangement. Duplicate, linked or related accounts may be reviewed, restricted or closed. You must not create an account using a false identity, another person’s details or information that you do not have permission to use.

You are responsible for reviewing account activity and ensuring that deposits and other transactions are authorised by you. Deposits must be made using a payment method that belongs to you or that you are authorised to use. Fresh Casino may conduct checks on payment methods and may delay, decline or reverse a transaction while checks are completed.

Funds held in an account are intended for gambling activity and may not be used for unlawful purposes. You must not deposit funds as part of an attempt to transfer money between people, disguise the source of funds or use the website for any financial activity unrelated to permitted gaming. Fresh Casino may request additional information where transaction or account activity requires review.

Any available withdrawal process may require identity, account, payment or source-of-funds verification. A withdrawal may be held or declined where required checks are incomplete, a payment method cannot be verified, an account is under review, or a transaction appears to breach these terms or applicable requirements. You remain responsible for any taxes, duties or other charges that may apply to your activity.

You should check your balance, transaction history and game records regularly. If you believe that a transaction, result or account entry is incorrect, you should raise the matter as soon as possible through the available support channel. Records maintained by Fresh Casino may be used when reviewing a dispute, subject to applicable law.

Promotions and offers

Promotions, rewards and other offers may be subject to separate terms. Those terms may include eligibility rules, time limits, wagering requirements, permitted games, account restrictions and withdrawal conditions. You should read the specific terms of an offer before accepting or using it. Where promotional terms conflict with these general terms, the specific promotional terms will apply to the extent of the conflict.

3. Games, website use and responsible gambling

Game availability, features, rules and minimum or maximum settings may change without notice where permitted. You should read the rules displayed for a game before playing. Game outcomes are determined by the applicable game technology and recorded systems. Subject to applicable law, the relevant electronic records may be used to establish the outcome of play.

You must not interfere with the website, games, payment systems or security controls. This includes using automated tools, bots, scripts, malware, unauthorised software, technical exploits or methods designed to gain an unfair advantage. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website unless you have written permission or the law allows it.

Do not attempt to bypass geographic, age, identity or account controls.
Do not upload or transmit harmful, unlawful, misleading or abusive material.
Do not disrupt the operation or security of the website or another user’s account.
Do not use another person’s credentials, funds or personal information.
Do not engage in fraud, collusion, money laundering or any other unlawful activity.
Do not use website content in a way that infringes intellectual property or privacy rights.

Gambling involves financial risk and is not a way to make guaranteed income. Only gamble with money you can afford to lose. Set a budget and time limit before you play, take regular breaks and avoid chasing losses. Never gamble to repay debts, solve financial problems or improve your mood. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek appropriate support.

Fresh Casino may provide account tools or processes to help you manage your gambling, such as deposit controls, time reminders, temporary breaks or self-exclusion. Availability and operation may vary. Requests to restrict or close an account should be made using the available account or support process. A restriction may not apply immediately in every circumstance, so you should stop using the website until it has been confirmed.

You should keep your personal information and account credentials secure, use a private device where possible and avoid gambling when affected by alcohol, medication or other substances. If you are concerned about your gambling, consider contacting an independent gambling support service available in your area.

4. Privacy, liability and changes

Personal information is handled in accordance with the Fresh Casino Privacy Policy and applicable privacy laws. By using the website, you acknowledge that information may be collected, used, stored and disclosed for purposes such as opening and managing an account, processing transactions, verifying identity, preventing fraud, meeting legal obligations, providing support and improving services. You should read the Privacy Policy for more information.

The website and its content are provided subject to applicable law. Fresh Casino does not promise that the website will always be available, uninterrupted, error-free or compatible with every device or connection. Access may be affected by maintenance, technical faults, telecommunications issues, third-party services or events outside reasonable control.

To the extent permitted by law, Fresh Casino is not responsible for loss caused by your failure to protect account details, your use of an unauthorised payment method, interruptions outside its reasonable control, inaccurate information supplied by you or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, restricted or modified.

Fresh Casino may update these terms, website features, account procedures or operational rules from time to time. Updated terms will be made available on the website and may apply from the stated effective date. If a change materially affects your use of the services, you should review it before continuing. Your continued use of the website after an update indicates acceptance of the revised terms.

Fresh Casino may suspend or end access to the website or an account where permitted by law. If an account is closed, outstanding matters may be reviewed before any remaining balance is dealt with. Provisions relating to payments, prohibited conduct, intellectual property, privacy, liability, disputes and interpretation may continue after account closure where necessary.

Questions and complaints

If you have a question, believe there is an error or wish to make a complaint, use the support or contact options displayed on the Fresh Casino website. Provide enough information for the matter to be identified, including relevant account or transaction details where appropriate. Fresh Casino may ask for further information before reviewing the matter. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights available to you under Australian law.